Issues as a User

Where can I get fresh AWBs?
You can get Fresh AWB under Resource section. Please click on the section: "Download AWB" You can select the number of AWB you are looking to down...
Mon, 3 Dec, 2018 at 5:49 PM
How many fresh AWB can I generate in one go?
You can generate upto 10,000 AWB in one go. You would need to select the forward or reverse service line prior to a download start.The download file would c...
Mon, 3 Dec, 2018 at 5:50 PM
How do I initiate integration with Shadowfax?
You can find the necessary API documentation under the Resource section. This section has the API documentation, Tokens, staging AWB and staging URL needed ...
Mon, 3 Dec, 2018 at 5:51 PM
Where can I check active pincodes serviceable by Shadowfax?
        This is available under the resource section. The file would have serviceability of forward and reverse pincodes in the SF network.
Mon, 3 Dec, 2018 at 5:52 PM
How do I upload orders on the portal?
Please use fresh AWBs from the Download AWB section under the Resource Section. Order uploads happen from the section "Package Action" --> "...
Mon, 3 Dec, 2018 at 5:53 PM
How do I view status of orders uploaded on Shadowfax portal?
You can visit the section "Package Action" --> "Orders" AWB are searchable with space or comma separating them. You can view status of...
Mon, 3 Dec, 2018 at 5:53 PM
Do you support printing of respective labels on the order?
Yes, we do support printing of labels. This is doable from section "Package Action" --> "Print Package Slip". You would need to paste...
Mon, 3 Dec, 2018 at 5:54 PM
Can I view the data of my shipments that were placed over a period of time?
Yes.You can do that in the reports section as well as in the "Dashboard section". Both these pages support download of data on a date basis. They w...
Mon, 3 Dec, 2018 at 5:54 PM
Unable to find a function?
Please do raise a ticket with us in case you are not able to find a function, we will try and get back to you at the earliest.
Mon, 3 Dec, 2018 at 5:55 PM
Who do I reach out to in case if an issue with the order?
Please do raise a ticket with us in case you want to clarify a particular concern with us, we will try and get back to you at the earliest.
Mon, 3 Dec, 2018 at 5:55 PM