Issues as a User
Please ask your manager to assign you the primary role. Access to portals is related to the role that you are assigned.
Thu, 14 Jun, 2018 at 2:33 PM
Primary role refers to your current role in the organisation.
Thu, 14 Jun, 2018 at 2:34 PM
Secondary role is a role that is temporarily assigned to you. Some of the scenarios under which secondary role can be assigned: A team member is on leave...
Thu, 14 Jun, 2018 at 2:40 PM
Portal access for any role cannot change without approval of Vertical Head. Please discuss this issue with your manager and ask him/her to escalate it to the...
Thu, 14 Jun, 2018 at 2:41 PM
Request your manager to change your clusters.
Thu, 14 Jun, 2018 at 2:42 PM
Ask your manager to assign “SECONDARY ROLE” to any other team member.
Thu, 14 Jun, 2018 at 5:18 PM
Please retry OTP. If it doesn’t work in 5-10 minutes, please get in touch with techsupport@shadowfax.in. You can also download Google Authenticator app ...
Thu, 14 Jun, 2018 at 5:19 PM
Upload the KYC related documents on Valinor by going to ‘Documents’ in your Profile section.
Thu, 14 Jun, 2018 at 2:47 PM